Terms & Conditions
Saga's terms and conditions will be updated regularly, so be aware of any changes before using our services.
We want your shopping experience to be relaxing and convenient.
That is why we have collected all the information you need when shopping at sagaeditions.dk.
We recommend that you read it thoroughly before purchasing from our webshop.
If you have any questions about our terms and conditions, please feel free to contact us.
For pre-order products, the estimated delivery date is on the product page.
We do not charge the amount on your card for your pre-order until the order has been dispatched.
You will receive an order confirmation via e-mail shortly after you have placed your order, and a delivery confirmation when the order has been dispatched.
If you have any questions regarding pre-orders, you are welcome to contact us at firstname.lastname@example.org or via the contract form.
Prices do not include payment or delivery costs.
All prices are stated in DKK.
All our prices include VAT.
Price changes may occur.
Prices and offers only apply when they are shown on the individual product.
If the prices change, it cannot be demanded to return to the original prices.
We reserve the right for typographical errors in text descriptions, price changes, out-of-stock items and delayed deliveries.
You can pay with Visa/Visa Dankort, MasterCard, Mobile Pay, Apple Pay and Google Pay.
We use secure payment via ePay/Payment Solutions; thus all communication goes through an encrypted web connection.
Your payment will be collected when your order is shipped. You will receive an order confirmation via e-mail shortly after you have placed your order.
As standard, we have free shipping on orders over 750 DKK/100 EUR for selected destinations. Promotions may occur. Check our shipping and returns policy for more information and a specific shipping cost breakdown.
Orders are shipped within 1-2 working days, unless it is stated that the product has a longer delivery time or you make a pre-order. Typical delivery time for addresses in Denmark is 1-2 working days from when the goods have been dispatched. If you do not receive the ordered goods within a reasonable delivery time, we would like to hear from you so that we can search for your package.
We accept your returns within the first 14 days from the day you receive your package.
Please return the items in the same condition as you received them. The hygiene protection must remain on the bottom when returning. The product must not have been damaged by being used or have other damage that prevents the product from being perceived as new.
Use our online returns portal if you wish to return your purchase.
You will receive your return label by email immediately after registration of the return.
When using our return label, DKK 45/€6 is deducted from your refund amount. Promotional offers may occur. You only have to print it and put it on the parcel before returning it to your nearest PostNord parcel shop.
Please note that if you choose to send the package by other means, we do not accept delivery to Posthus or parcel box. The package must be sent directly to Grusbakken 13, 2820 Gentofte, Denmark. The customer is responsible for the package and its contents until the time of delivery to Saga.
We have chosen not to print a label in advance to cut down on the amount of paper used. The purchase price of your order is credited to your account within 14 days.
Saga checks all goods before dispatch, but should there still be an error in your delivery from Saga, please contact us as soon as possible at email@example.com, and we will of course exchange your product free of charge.
Do you want to exchange a product for a new size?
You can easily do this through our return portal. Exchange is free.
We will send the new items as soon as we have received your package.
We always aim to maintain a correct and updated stock. Should a product unexpectedly sell out, we reserve the right to reject your order. If we reject your order, we will contact you via email and of course release your money.
Products purchased on sagaeditions.dk covered by a 2-year warranty. If your goods are faulty or missing, we of course offer a replacement with free shipping.
Should you have any complaints, we would like to hear from you by email, firstname.lastname@example.org.
Alternatively, you can complain to the "Centre for Complaint Resolution" at the Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby. You can do this via www.forbrug.dk. If you file a complaint, you must provide our email address: email@example.com
Choice of Law and Jurisdiction
These terms and conditions are governed by Danish law, and any dispute can be brought before a competent court in Denmark. We sincerely hope to resolve any dispute with you before you start a lawsuit. Please contact us so we can find a solution.